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Customer Capitalism
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word...
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Telecom Churn Management (Customer Telecare Series)
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Business Process Mapping: Improving Customer Satisfaction
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Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership
/business/business-jobs/122435/inside-the-customer-universe-how-to-build-unique-customer-insight-for-profitable-growth-and-market-leadership.html

Customer Service (Management Pocketbook Series)
/business/business/106146/customer-service-management-pocketbook-series.html

C.R.M.( Customer Relationship Management )
/business/business-jobs/102185/c.r.m.-customer-relationship-management-.html

Business Process Mapping: Improving Customer Satisfaction, 2nd Edition
/business/business/118099/business-process-mapping-improving-customer-satisfaction-2nd-edition.html

Customer Value Investment: Formula for Sustained Business Success
/business/business/130382/customer-value-investment-formula-for-sustained-business-success.html

CRM In Real Time: Empowering Customer Relationships
/business/business-jobs/103124/crm-in-real-time-empowering-customer-relationships.html

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
/business/business/104807/strategic-customer-service-managing-the-customer-experience-to-increase-positive-word-of-mouth-build-loyalty-and-maximize-profits.html

Customer-Equity-Management in einem dynamischen Wettbewerbumfeld: Konzeption und empirische Anwendung
/business/business-jobs/139774/customer-equity-management-in-einem-dynamischen-wettbewerbumfeld-konzeption-und-empirische-anwendung.html

Harvard Business Review on Customer Relationship Management AD
/business/business-jobs/117319/harvard-business-review-on-customer-relationship-management-ad.html

Customer Mania!: It's Never Too Late to Build a Customer - Focused Company
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Adrian Payne - Handbook of CRM: Achieving Excellence through Customer Management
/business/business-jobs/111744/adrian-payne-handbook-of-crm-achieving-excellence-through-customer-management.html

The Customer Call Center Outback: A Frontline Supervisor's Map to Success
/business/business/137684/the-customer-call-center-outback-a-frontline-supervisors-map-to-success.html

C.R.M.( Customer Relationship Management ) (Management Pocketbook Series)
/business/business/102058/c.r.m.-customer-relationship-management-management-pocketbook-series.html

IFLA 117: The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services (IFLA Publications)(Portuguese, French, Spanish and English)
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